tk299 Terms and Conditions Rules and Policies for Use

1 General Introduction and Acceptance

These terms and conditions ("Terms") form a legal agreement between the tk299 platform and its users ("Member" or "you"). By using the tk299 website, mobile version, and any related services, you are considered to have fully read, understood, and agreed to these Terms.

These Terms may change from time to time. Any changes will be communicated on the website along with the update date. Continued use of the platform after any changes means you have accepted the revised Terms.

1.1 Eligibility Requirements

To register and use the tk299 platform, the following conditions must be met:

You must be at least 21 years of age.
You are participating on this platform voluntarily and of your own judgment.
You are not a resident of any country or region where online gaming is completely prohibited.
The information provided is accurate, complete, and your own.
One person may operate only one account.

2 Account Registration and Security

When creating an account on tk299, the member must provide accurate and complete personal information. tk299 reserves the right to suspend or cancel an account if false or incomplete information is provided.

2.1 Account Management

Each member may hold only one account. If multiple accounts are found, all of them will be closed and the balance may be forfeited.
It is entirely the member's own responsibility to keep their account login details (username and password) confidential.
If unauthorized access to the account is suspected, the support team must be notified immediately.
Transferring or selling the account to anyone else is strictly prohibited.

2.2 Identity Verification (KYC)

tk299 may request identity verification at any time if needed. The member may be required to provide a copy of their National ID (NID) or passport. Withdrawals may be delayed until verification is complete.

3 Deposit and Withdrawal Policy

tk299 processes transactions through the most widely used mobile banking methods in Bangladesh. We are always committed to ensuring safe and fast payments.

3.1 Deposits

Minimum deposit: ৳200 (applicable for all methods).
Accepted payment methods: bKash, Nagad, Rocket, Upay.
Deposits may only be made in the name of the registered account holder — third-party deposits are not accepted.
All deposits will be added to the account after successful verification.

3.2 Withdrawals

Minimum withdrawal: ৳1,000.
Standard withdrawal processing time: within 30 minutes to 3 hours.
Withdrawals can only be made through the same method used for the deposit.
Withdrawals may be held if account verification has not been completed.
If there is an active bonus, the wagering requirement must be fulfilled before withdrawal.
Any withdrawal request suspected of fraud may be delayed or cancelled for investigation.

4 Bonuses and Promotional Offers

tk299 provides various bonuses and promotional offers for members. Each offer has its own terms, which must be read carefully before accepting.

4.1 Welcome Bonus

120% bonus on the first deposit, up to a maximum of ৳15,000.
To withdraw the bonus, a 20x wagering requirement must be met (you must place bets worth 20 times the deposit plus bonus amount).
Each member may receive the welcome bonus only once.
If wagering is not completed within 30 days of receiving the bonus, the bonus will be cancelled.

4.2 General Bonus Rules

If an attempt is made to earn multiple bonuses through multiple accounts, all bonuses will be cancelled.
Bonuses cannot be transferred to another account.
tk299 reserves the right to change or discontinue any bonus offer.
If bonus abuse is proven, the account may be closed and winnings forfeited.

5 Gaming Rules

Members must follow the rules below when participating in all games on tk299. Maintaining fair play principles is our highest priority.

5.1 General Gaming Rules

Any attempt to rig or influence the outcome of a game will result in immediate account closure.
Winnings obtained due to a software error or technical issue will not be considered valid.
The same rules apply to all categories — live casino, slots, fishing games, and sports betting.
tk299 reserves the right to review any bet or game result.

5.2 Sports Betting Rules

No changes can be made after a bet has been placed.
If a match is cancelled or suspended, settlement will follow the applicable rules.
In any dispute related to live betting, tk299's decision will be considered final.
Separate odds guidelines apply for betting on BPL, IPL, T20 World Cup, and other international events.

6 VIP Program and Rewards

tk299's VIP program has a total of 5 tiers. Members are promoted to higher tiers based on their regular activity and participation on the platform.

Bronze: Weekly cashback up to a maximum of 0.3%.
Silver: Weekly cashback up to a maximum of 0.6%.
Gold: Weekly cashback up to a maximum of 0.9%.
Platinum: Weekly cashback up to a maximum of 1.2%.
Diamond: Weekly cashback up to a maximum of 1.5%.

VIP cashback is credited to the account within a set time every Monday. The cashback amount depends on the previous week's gaming activity. tk299 reserves the right to change VIP benefits at any time, and members will be informed in a timely manner.

7 Prohibited Activities

The following activities are strictly prohibited on the tk299 platform, and violations will result in immediate action:

Any attempt at fraud, deception, or cheating.
Creating or operating an account using another person's identity.
Use of automated software (bots), scripts, or similar technology.
Abusing the bonus system or exploiting game loopholes.
Attempting to gain promotional benefits through multiple accounts.
Harassing or insulting other members or staff.
Money laundering or depositing funds from illegal sources.
Any attempt to breach the platform's security.

If a prohibited activity is proven, tk299 will immediately close the relevant account, forfeit the balance, and may take legal action if necessary.

8 Intellectual Property and Privacy

All content on the tk299 website — logos, graphics, text, software, and databases — is the exclusive property of tk299. Copying, distributing, or using them commercially without prior written permission is prohibited.

8.1 Personal Data Protection

Detailed information on the collection, storage, and use of members' personal data can be found on our Privacy Policy page. We use SSL encryption to keep your information secure and do not sell it to third parties.

9 Limitation of Liability

tk299 will not accept any liability for the following:

A game being interrupted mid-play due to internet disconnection or technical issues.
Delays in third-party payment processing.
Losses from game outcomes or emotional distress.
Account information being leaked due to the member's own actions.
Services being suspended or restricted under the direction of a government or regulatory authority.

tk299 is always committed to operating a safe and reliable platform. Any technical issues are addressed and resolved promptly.

10 Account Closure and Service Restrictions

10.1 Closure by Member

Any member may permanently close their account at any time by contacting the support team. In particular, as part of responsible gaming, there is an option to voluntarily suspend or close the account temporarily.

10.2 Closure by tk299

tk299 reserves the right to temporarily suspend or permanently close any account without prior notice in cases of terms violations, suspected fraud, failure to complete KYC verification, or legal requirements.

11 Dispute Resolution

If a dispute arises on any matter, the member should first contact our support team to seek a resolution. The support team is available 24/7 in Bengali via live chat or by email at [email protected].

For dispute resolution, we aim to issue a decision within 30 business days of a formal complaint being submitted. In disputes regarding tk299's decisions, the platform's logs and records will be considered acceptable evidence in the absence of definitive proof to the contrary.

12 Responsible Gaming

tk299 firmly believes in responsible gaming. Gaming is a form of entertainment — not a source of income. Please always keep the following in mind:

Only play with money you can afford to lose.
Set a budget and stick to it.
This platform is prohibited for those under 21 years of age.
If you have difficulty controlling your gaming, you will find support information on our Responsible Gaming page.
Contact the support team to set self-exclusion or deposit limits.

13 Changes to Terms and Applicability

tk299 reserves the right to change these Terms at any time. For significant changes, members will be informed via their registered email or through a notice on the site. Continued use of the platform after revised terms are published means the member has accepted them.

Even if any part of these Terms is deemed legally unenforceable, the remaining parts will remain in effect. If both Bengali and English versions of the Terms exist, the Bengali version will take precedence in matters of interpretation.

If you have any questions about these Terms, please contact us at [email protected] or via 24/7 live chat.